FAQ

What types of tools do you specialise in?

We specialise in professional-grade tools and accessories for construction, electrical work, and maintenance. Our range includes angle grinders, bench grinders, cable reels, cement mixers, chainsaws, circuit protection equipment, drills, dust extraction systems, and much more. We focus on durable, reliable equipment for both professional and serious DIY use.

Are your products suitable for professional use?

Absolutely. Our product selection is specifically chosen to meet the demands of professional tradespeople. We offer industrial-grade tools that can withstand rigorous daily use on job sites, while also serving the needs of dedicated DIY enthusiasts working on home renovation projects.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Do I need to create an account to place an order?

While you can check out as a guest, creating an account allows you to track orders, save your preferences, and enjoy faster checkout on future purchases.

Where do you deliver?

We ship worldwide to most countries, excluding Asia and some remote areas due to logistical constraints. During checkout, you can confirm if we deliver to your location.

What are your delivery options and timeframes?

We offer two convenient shipping methods:
– Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 days after dispatch
– Free Shipping: Available for orders over £50, delivered via EMS within 15-25 days after dispatch
All orders are processed within 1-2 business days before dispatch.

Can I track my order?

Yes, we provide tracking information for all shipments. Once your order is dispatched, you’ll receive an email with a tracking number and instructions on how to monitor your package’s journey.

What is your returns policy?

We offer a hassle-free returns policy within 15 days of receipt. Items must be in original condition with packaging. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect. We recommend keeping the original packaging until you’re fully satisfied with your purchase.

How do I initiate a return?

Please contact our customer service team at [email protected] to initiate a return. Include your order number and reason for return, and we’ll guide you through the process.

How long do refunds take to process?

Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

What if I have questions about using a product?

While we provide basic product information, for detailed technical questions we recommend consulting the manufacturer’s documentation. For specific questions about product compatibility or applications, our customer service team will do their best to assist you.

Do you provide warranties on your products?

All our products come with the manufacturer’s standard warranty. Warranty periods and terms vary by product and manufacturer. Please check individual product pages for specific warranty information.

How can I contact customer service?

You can reach our customer service team at [email protected] for any questions not covered in this FAQ. We’re here to help you with your tool needs and ensure your satisfaction with our store.