Term and Conditions

At Pro Tools Store, we’re committed to providing professional-grade tools to DIY enthusiasts, tradespeople, and construction professionals. Our terms are designed to be fair, transparent, and to ensure a positive experience for all our customers.

In these Terms and Conditions:

• “We”, “Us”, “Our” refers to Pro Tools Store
• “You”, “Your” refers to the customer visiting our website or making a purchase
• “Products” refers to the tools and accessories available for purchase on our website
• “Website” refers to cheaptoolsstore.com

2.1 Account Creation

To place orders, you may need to create an account. You agree to provide accurate and complete information during registration and to update it as necessary.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account.

3.1 Product Description

We strive to accurately describe all products on our website, including professional tools such as angle grinders, bench grinders, cement mixers, chainsaws, and related accessories. However, we cannot guarantee that product descriptions are entirely error-free.

3.2 Product Availability

All products are subject to availability. If a product becomes unavailable after you place an order, we will notify you and provide a refund for any payments made.

3.3 Professional-Grade Tools

Our products are professional-grade tools designed for trade and heavy-duty use. You are responsible for selecting appropriate products for your intended application and following all manufacturer guidelines for safe operation.

4.1 Order Process

Placing an item in your cart does not reserve the product or price. Orders are only confirmed once payment is received and processed.

4.2 Pricing

All prices are shown in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect orders already placed.

4.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card details on our servers.

4.4 Order Confirmation

After placing an order, you will receive an email confirmation. This constitutes our acceptance of your order and formation of a contract between you and Pro Tools Store.

5.1 Shipping Areas

We ship globally excluding Asia and some remote areas. If you are unsure whether we deliver to your location, please contact us before placing your order.

5.2 Processing Time

We process orders within 1-2 business days after payment confirmation. You will receive tracking information once your order has shipped.

5.3 Delivery Methods and Times

We offer two shipping options:

• Standard Shipping (£12.95): Shipped via DHL or FedEx. Delivery typically within 10-15 business days after shipment.
• Free Shipping: Available on orders over £50, shipped via EMS. Delivery typically within 15-25 business days after shipment.

These timeframes are estimates only. Delays may occur due to factors beyond our control, including customs processing.

5.4 Delivery Issues

If you experience issues with delivery, please contact us immediately. You are responsible for providing accurate shipping information. We are not liable for delays caused by incorrect address information or recipient unavailability.

6.1 Return Policy

We want you to be completely satisfied with your purchase. You may return most items in original, unused condition with all packaging, tags, accessories, and manuals within 15 days of receipt.

6.2 Non-Returnable Items

For health, safety, and hygiene reasons, the following cannot be returned if used, opened, or unsealed:

• Cleaning Supplies and Treatments (e.g., chemicals, liquids)
• Electrical Appliances (if packaging is opened)
• Dust Extraction Equipment
• Cleaning Equipment

6.3 Return Process

To initiate a return:

1. Email us at [email protected] within 15 days of receipt with your order number and reason for return
2. Wait for our approval and Return Authorization (RA) number
3. Securely package the item with the RA number and ship to:
   Pro Tools Store Returns
   90 City Rd
   Dundee, GB DD4L 8LH
   United Kingdom

6.4 Refunds

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method. Shipping costs are non-refundable unless the return results from our error.

6.5 Exchanges

To exchange an item, follow the return process. Once we receive the original item, we will ship the replacement free of charge.

7.1 Accurate Information

You agree to provide accurate, current, and complete information during registration and checkout processes.

7.2 Product Use

You are responsible for:

• Selecting appropriate products for your intended use
• Reading and following all manufacturer instructions and safety guidelines
• Using products in accordance with applicable laws and regulations
• Ensuring you have proper training and safety equipment when using professional tools

7.3 Website Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to any part of our website or systems
• Interfere with or disrupt the website or servers
• Use any automated systems or software to extract data from our website

All content on this website, including text, graphics, logos, images, and software, is the property of Pro Tools Store or our suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

All product names, logos, and brands are property of their respective owners. All company, product, and service names used on this website are for identification purposes only.

9.1 Product Liability

Our liability for defective products is limited to the purchase price of the product. We are not liable for:

• Consequential damages resulting from product use
• Misuse or modification of products
• Failure to follow manufacturer instructions
• Normal wear and tear

9.2 Website Use

We strive to keep our website available and functioning properly, but we do not guarantee uninterrupted access. We are not liable for any losses resulting from website unavailability.

9.3 Force Majeure

We are not liable for any failure or delay in performance due to events beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, and supply chain disruptions.

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

These Terms and Conditions are governed by the laws of Scotland and the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of Scotland.

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes constitutes acceptance of the modified terms.

If you have any questions about these Terms and Conditions, please contact us: